"To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others."
- Anthony Robbins
- Anthony Robbins
Communication is a very integral part of our lives, be it personal or professional. If a team has to reach its goal, it has to participate in effectively communicating its ideas and viewpoints.
Without good workplace communication, the team will in no way be able to achieve what it has aimed for. To work in a corporate environment, you inevitably need to possess some skills, and one of the primary ones is that of interpersonal communication.
These skills relate to a person's abilities to interact with others in the group, by verbal or non-verbal methods. They are also known as people skills or soft skills. There are many aspects that are included in this group, and each one has its own significance. Typically, there are three major categories: listening, assertion, and conflict handling skills.
Assertiveness helps you in getting the work done without any conflicts and without dominating others. It even enables you to maintain a level of respect to and from other colleagues.
A leader should listen to his people regarding their views, suggestions, and feedback. The act of listening clearly rather than just hearing someone speak is one of the topmost essentials for any people manager or leader. Deficiency in this aspect leads to misunderstandings and filtering of information that can have an adverse impact on the organization.
While in a face-to-face conversation, maintain eye contact and listen to the other person with your complete attention. Show respect to others, no matter if you are the boss or a subordinate.
If you are not sure about some aspect of the information to be passed on, ask questions and receive feedback from the parties involved. If you want to conduct a presentation or a meeting, make sure you summarize all points and present everything in a clear and concise manner.
For effective communication, conflict resolution, decision-making, and teamwork, using interpersonal communication skills has proven to be a must.