"Peace cannot be kept by force. It can only be achieved by understanding." - Albert Einstein
Conflicts are common scenarios that we see at the workplace. There is no office where all employees are happy with each other. Therefore, conflict resolution is one of the most essential responsibilities for those in the leadership role.
It's only then that he is in a position to take a rational decision. If he says something inappropriate without clearly interpreting the situation, it may make the matter even worse and let down his subordinates.
Communicate in Person
Along with discussing the issue in a group, and understanding and noting down everyone's views, the manager should also communicate in person with those involved in the conflict. In this manner, he as a leader can counsel the individuals about the adverse effects, if it is not resolved amicably and as soon as possible.
Do not be Partial
A leader should make sure that he is not partial or biased to any particular individual. Favoritism leads to mistrust among the employees, and there is no way that the right decision will be reached, which is a win-win for all parties.
Do not Postpone
Postponing the issue will only worsen the situation further and negatively impact the work environment. A leader should address such matters on topmost priority.
It becomes unmanageable if the conflict has been in the air for a while, and then it is addressed. On the other hand, one should not come to a wrong decision, just to solve the problem as soon as possible.
This will really make the employees think about the importance of teamwork. And this may finally make the conflict fade away.
When handling conflicts, one also should consider the policies and procedures of the organization. Whatever decision one takes, it must be handled with a truly professional attitude and should help to harmonize relations among employees.